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Department of Emergency Services
Department Overview
The Caroline County Department of Emergency Services has
diversified responsibilities. The department provides emergency
planning and coordination for county government; Emergency
Communications including 911, police communications for the
Sheriff's Department and 5 town police departments; fire and
rescue communications for 9 Fire/EMS Departments. It also
manages the National Crimes Information Computer System for the
police agencies.
In addition, the department manages a comprehensive and
progressive risk management program including employee safety,
workman's compensation, general liability, property and fleet
insurance.
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Our Staff |
Departmental Statistics
| Category |
Actual 2004 |
*Actual 2005 |
*Actual 2006 |
*Estimated 2007 |
| 9-1-1 Calls | 14,854 | 15,437 | 15,796 | 16,400 |
| Police Dispatches | 15,111 | 14,806 | 17,986 | 18,500 |
| Fire & EMS Dispatches | 8,440 | *5,083 | *4,993 | 5,995 |
| 9-1-1 Transfers | 2,665 | *1,763 | *1,854 | 2,100 |
| Warrant and Exparte Contacts | 1,680 | 1,154 | 2,170 | 2,200 |
| NCIC Coordination | 1,200 hrs | 1,300 hrs | 2,343 hrs | 2,400 hrs |
| Emergency Operations Plan Updates | 3 | 5 | 3 | 4 |
| New Emergency Plan Annexes | 1 | 1 | 1 | 1 |
| Exercises | 3 | 4 | 3 | 4 |
| Communication Drills | N/A | 19 | 12 | 12 |
| Actual Occurrences & Emergency Responses | 10 | 10 | 3 | 5 |
| Federal Declarations | 0 | 0 | 1 | 0 |
| Safety Inspections | 5 | 3 | 0 | 2 |
| W/C Lost Days | 84 | 303 | 441 | 75 |
| Public Outreach Programs | 20 | 7 | 25 | 25 |
| Employee Training Hours (Dept) | 2,205.0 | 2,490.0 | 1,796.5 | 2,400.0 |
| Reportable Insurance Claims | 112 | 88 | 124 | 75 |
| Risk Management Sponsored / Conducted Training | 5 | 6 | 0 | 8 |
*Statistical compilation was modified with the implementation of our
new CAD system in January 2005 causing a change in the overall numbers
and projection of activity.
Oversight and Planning Bodies
The Caroline County Central
Alarm Advisory Board monitors the administration of the
Caroline County Emergency Communications Center, especially
the Center’s standard operating procedures, and advises and
consults with the County Commissioners of Caroline County (the
Commissioners), the county administrator, the Communications
Manager and other county Fire Company officers in matters
pertaining to emergency communications.
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